FAQ
1. What products does Warebahel offer?
We offer outdoor shade products, including Camping Canopies and Portable Beach Umbrellas. Please refer to each product page for specific contents, dimensions, and features.
2. Where can I find product information?
You can find product images, descriptions, specifications, and other relevant details in the product categories and on individual product pages. If you have questions, please contact our customer support team.
3. How do I place an order?
Select the products you want and add them to your cart. Review your items and quantities, proceed to checkout, enter accurate shipping information, and complete payment.
4. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation. Weekends and public holidays are not included in the processing period.
5. How long does shipping take?
After dispatch, estimated delivery takes 7–15 business days. The total estimated timeframe, including processing, is approximately 8–18 business days. Actual delivery times may vary depending on the destination, carrier, and other factors.
6. How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a shipping fee of US$12.99. The applicable fee will be displayed at checkout.
7. How can I track my order?
When tracking information is available, it will be provided through an order notification or email after dispatch. Please allow some time for tracking updates to appear.
8. Can I return an item?
Yes. You may contact our customer support team to request a return within 30 days of delivery. Items must meet the applicable return conditions. Please refer to our Return, Refund, and Exchange Policy for details.
9. How long do refunds take?
Once a return is approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear may depend on your payment provider or bank.
10. Do you offer exchanges?
You may contact us to request an exchange. Exchange requests are subject to review and product availability.
11. Who pays for return shipping?
Customers are generally responsible for return shipping costs. If an item is defective, damaged during transit, incorrect, or another circumstance has been confirmed for which we are responsible, we will assist according to the circumstances.
12. Do you charge a restocking fee?
No. Warebahel does not charge a restocking fee.
13. How can I contact customer support?
You can reach us using the following details:
Email: [email protected]
Phone: +86 17609506305
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)